Last Updated: 09/22/2025
At BetterNaps, we want you to feel fully confident trying NeuroCalm. That’s why every order is backed by our 60-Day Money-Back Guarantee. If you don’t notice calmer thoughts and better sleep within 60 nights, we’ll refund your purchase — no questions asked.
60-Day Money-Back Guarantee
- You have 60 calendar days from the date of delivery to request a refund.
- No need to return unused product unless specifically requested by our team.
- Refunds cover the full purchase price, excluding original shipping fees (if any).
- We make the process simple — just email or call us, and we’ll process your refund the same day your request is approved.
Eligibility for Refunds
To qualify under our 60-Day Guarantee:
- Your order must have been purchased directly through betternaps.com.
- You must contact us within 60 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
- If a return is requested for defective or damaged items, the product should be sent back in original packaging.
How to Request a Refund
- Contact us at support@betternaps.com or call us at +1 (332) 267-7847.
- Provide your order number and details.
- Our team will review your request and provide next steps.
- Refunds will be issued to your original payment method.
Processing Time:
- Refunds are typically processed within 1–3 business days of approval.
- Depending on your bank or card provider, it may take up to 5–10 business days for funds to appear in your account.
Order Cancellations
- Orders can be canceled if they have not yet been marked as “Shipped.”
- To cancel, email us immediately at support@betternaps.com.
- If the order has already shipped, please wait until delivery and then request a refund under our 60-Day Guarantee.
Returns for Defective or Damaged Products
If you receive a product that is defective, damaged, or incorrect:
- Contact us within 7 days of delivery.
- We may request photos of the defective product for faster resolution.
- Depending on the situation, we will:
- Replace the item with a new one, OR
- Issue a full refund.
Return shipping for defective or incorrect products will be covered by BetterNaps.
Complaints and Faulty Products
We take product quality seriously. If you experience any issues:
- Complaints must be submitted within one year of discovering the defect, but not beyond the product’s stated shelf life.
- Our team will respond to complaints within 30 days.
- Please contact support@betternaps.com before sending any product back so we can confirm the correct return address.
Important Notes
- Return shipping costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees: Non-refundable, unless the error was on our side.
- Abuse of policy: We reserve the right to refuse refunds in cases of suspected fraud or abuse of the guarantee.
Contact Information
If you have any questions about returns, refunds, or complaints, please contact us:
📧 support@betternaps.com
📞 +1 (332) 267-7847
📍 BetterNaps LLC, Sheridan, Wyoming, United States
